Safeguard Metals Leadership Principles
At Safeguard Metals our leadership principles define our core values as a company. These Principles work hard, just like we do, every day. Whether it’s cultivating wealth preservation strategies and fundamentals, providing the best solutions for a customer’s challenge, or interviewing top candidates, we are always striving for the best.
It’s just one of the things that makes Safeguard Metals special and unique!
We believe that the best leaders start with the customer in mind and operate with that customer as the center of gravity. We work vigorously day in and day out to earn our customers respect, trust, and appreciation. We obsess over our customers and strive to please them with the best customer service and the best education on wealth protection and preservation.
Own the Company
Leaders think like owners, not shareholders. They think long-term and don’t sacrifice long-term value for short-term quarterly results. They act on behalf of the entire company, beyond just their own initiatives, and for the benefit of the our customers.
Leaders listen actively, speak truthfully, and treat others courteously. Leaders are hypercritical of themselves in order to enhance values, even when doing so is unpleasant or awkward. They learn from the best and strive to be the best through self-awareness and endless growth.
Set High Standards
Leaders have consistently high standards. In fact, many competitors may think our standards are unreasonably high. Leaders are continually driving their teams to deliver the highest quality products, services and processes. Leaders ensure that customers do not get ‘sent down the line’, and that issues are resolved in a timely manner.
Due to the global socioeconomic conditions that we are facing today, we know that speed and wealth preservation matter, and because of that we value conservative and calculated action.
Constraints inspire resourcefulness, self-sufficiency and invention. We strive to provide customers with the lowest possible price for bullion products online, without sacrificing the highest levels of personal attention and care.
Leaders operate with a servant mindset, stay connected to the details, audit themselves frequently, and are skeptical when metrics and anecdotes differ. No task is beneath a leader if it serves the customer.
Commitment to Excellence
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is temporarily uncomfortable. Leaders have conviction, are tenaciously honest, and never compromise for the sake of group cohesion. Once our customers determine a goal, leaders commit to the customer’s mission relentlessly.
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